FAQs


What type of patients do you typically see?

At Alverdia Health, we focus on holistic care and wellness for patients who struggle with anxiety, depression, lethargy, and the general stressors of life. Most of our patients are between the ages of 21 to 65 and share a committed interest in improving their overall mental health and general health and well-being.

In the same way that a doctor’s office is different from an Emergency Room, Alverdia Health is a small practice that is not equipped to treat conditions that require urgent and immediate care. Alverdia Health does not treat psychotic disorders, personality disorders, addictions, severe eating disorders, or ongoing suicidality, dementia or other psychiatric emergencies.

For psychiatric conditions that require urgent and immediate care, we recommend seeking the help of a trusted mental health clinic or a large health care system that may be better suited for serious emergencies.

Please note that at this time, Alverdia Health is unable to accept patients with any form of Medicare.

Does Alverdia Health offer video visits?

Yes, we do! For your convenience, Alverdia Health offers video visits (called telepsychiatry) to patients that live in Massachusetts through our secure online platform.

With telepsychiatry by Alverdia Health, you are guaranteed the same personalized care as in-person visits, without the hassle of travel but with the added benefit of comfort and flexibility. Telepsychiatry is available to both new and established patients at no additional charge.

Please note that at this time, this service is only available to those that reside within Massachusetts state lines. Please also note that telepsychiatry visits are not available to new patients on controlled substances and that in some cases, in-office visits may be recommended by the doctor.

How do I request a consultation?

Requesting a consultation for Alverdia Health is quick and easy! To begin, simply click here and fill out our easy to use online pre-screen questionnaire. Questionnaires will be reviewed twice a week on Mondays and Tuesdays. After we receive and review your questionnaire, a member of our staff will contact you within 7 days.

Why do I need to fill out a questionnaire?

We value your time and understand that you’re looking for the best practice to fit your needs. To help determine if Alverdia Health can help address your concerns, we will review the responses of your completed questionnaire to assess your current requirements, goals, and case-specific needs.

This questionnaire is designed to ensure that Alverdia Health is a good fit for you without requiring you to make any time or financial commitments. If at the end of the review we believe you would be better served by another type of treatment, we will inform you of this assessment.

I’m having problems with the portal. What should I do?

If you are experiencing portal-related difficulties with our online system, please contact us!

If the technical difficulty is preventing you from sending an important or urgent message, or if you believe that a consultation request may not have been received as a result of a technical error, please send an email to info@alverdiahealth.com to confirm the receipt of your consultation request.

What should I expect from our first office or telepsychiatry visit?

Your first visit will consist of a comprehensive psychiatric consultation that would include a psychiatric and wellness assessment of up to 60 minutes in length. During that time, you will be asked a number of questions about various aspects of your history. Once your assessment is complete, the practitioner will discuss both a preliminary diagnosis and a treatment plan that may be best suited for your needs. In some cases, an initial consultation may require an additional follow-up visit before a treatment plan can be produced.

Please note that the consultation and your first few visits are part of a continuous assessment to help provide your most accurate diagnosis and treatment plan. The consultation does not guarantee the completion of important health forms, continued treatment at our practice, or the immediate prescription of medication. If at any time the provider believes you would benefit from an alternative treatment either at our practice or at another facility, this information will be shared with you.

How do I prepare for my visit to Alverdia Health?

In order to prepare for your visit, you will be required to complete your paperwork electronically and to register to Alverdia Health Patient Portal. These forms must be completed within 48 hours of reception to confirm and secure your appointment. If you would like the provider to obtain or review your records, including recent lab work, please send them through the portal or faxed to (833) 464-0126 prior to your initial visit.

Be prepared with the information of your current and former healthcare professionals including psychiatrists, primary care doctors, OB-GYNs, neurologists, psychotherapists, etc. Alverdia Health will need to contact these providers to collaborate with them on your care.

How to Prepare

✔ Complete your paperwork within 48 hours so we can honor your appointment
✔ Register to Alverdia Health Patient Portal

As part of our philosophy for a whole-person approach to healthcare, we require that (1) all our patients have an ongoing relationship with a local primary care provider, and (2) that we are authorized by you to collaborate with them for your care.

Once I’m a patient, how do I contact the doctor when I have questions?

For your security as well as your convenience, most of our communication occurs through our state of the art portal. Our Patient Portal provides more security than email and text messaging while still allowing for quick and effective communication.

To visit the portal click here.

How often will I need to be seen?

The duration and frequency of your visits are determined on a case-by-case basis at the discretion of the provider. It is common that at the beginning of treatment, you are seen approximately once a month for 15-30 minute sessions. As you continue to progress in your treatments, fewer visits are necessary and are determined by the provider.

The weather is bad. Is the office still open?

In some cases, our office may close for inconveniences caused by severe inclement weather. If your appointment is scheduled for a day with unfavorable or dangerous weather conditions, you will be informed of any schedule changes via phone or portal message. You will also be offered the opportunity to reschedule your in-office visit or change your appointment to a telepsychiatry video visit. If you are unsure about whether or not we’re open, you are welcome to call our office to confirm.

I can’t make my appointment anymore. What do I do?

If you are unable to make your appointment, please let us know at least 24 hours in advance. Alverdia Health does not double book appointment times, so your time is reserved specifically for you. No shows or late cancellations with less than 24 hours’ notice are charged a fee of $50.

Please note that if you are an established and ongoing patient, you are responsible for rescheduling your appointment before you run out of any prescribed medication.

How does Alverdia Health approach controlled substances?

At Alverdia Health, we strongly believe that controlled substances are best used sparingly, carefully, and only for a very limited amount of time. When used for prolonged periods, controlled substances may become addictive and foster dependency or safety concerns. At our practice, we prefer the implementation of psychotherapy, positive lifestyle changes, and the administration of non-addictive medications to best address the needs of our patients.

Our prescription monitoring program is supervised carefully and on a regular schedule. Patients found to be abusing controlled substances will be discharged from Alverdia Health.

Please note that as a general policy Alverdia Health does not prescribe substance abuse treatments like suboxone, methadone, etc. Our practice also refrains from the prescription of psychostimulants unless we are able to review the results of a recently completed comprehensive neuropsychological report.

Do you do disability, worker’s compensation, support animals, or forensic evaluations?

No, we do not. Evaluations for disability, worker’s compensation (workers comp), support animals, and forensic evaluations are best done by medical professionals that specialize in those areas.

 

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